1. Summary
All fees are non-refundable once paid. This applies to subscriptions, implementation, customisation and any other services from Allsoft Consulting Private Limited (“allsoft®”, “we”, “us”), including partial periods and unused time.
allsoft® Books is software delivered digitally, so there is no physical product to return. We encourage you to see a demo and confirm that the product and scope fit your needs before you pay.
2. What is covered
No refund, in whole or in part, is given for:
- Subscription fees, including the current paid term, partial periods, early cancellation, fewer users than paid for, or periods in which the service was not used;
- Implementation, setup and training fees;
- Customisation and on-demand development fees, whether or not the work has started or the result has been put into use;
- Support, consulting and other service fees.
Credits or adjustments, if any, are given only where we agree in writing.
3. How cancellation works
- You can cancel a subscription at any time by writing to contact@allsoft.co and following any notice period stated in your order form or agreement.
- Cancelling stops renewal. It does not cancel the term you have already paid for and does not give rise to a refund.
- Access continues until the end of the paid term. After that, your subscription ends and no further fees are charged.
- Please cancel before the renewal date. A renewal invoice raised before we receive a valid cancellation is payable.
What happens to your data after the term ends is set out in your agreement with us.
4. Exceptions
We refund only where the law requires it, and in these cases:
- Duplicate payment: if you pay the same invoice more than once, we return the extra amount.
- Billing error: if we charge an amount that differs from the invoice or order form, we correct it and return any overpayment.
Any refund we are required to make is paid to the original payment method or bank account. GST is adjusted through a credit note where applicable. We do not pay refunds in cash or to a third party.
5. How to ask about a payment
For a billing question, a duplicate payment or an error, email contact@allsoft.co and quote your invoice number and payment reference. Please contact us promptly, as it is easier to trace recent payments. We will confirm receipt and tell you the outcome once we have checked.
6. Other terms
This policy forms part of our agreement with you and should be read with the terms and conditions and your order form. If your signed order form or agreement states something different for a specific service, that document applies to that service.
We may update this policy from time to time; the date at the top of this page shows the latest version. Changes do not affect fees you have already paid.
7. Contact
Allsoft Consulting Private Limited, Office 408, Fourth Floor, Magneto Offizo, G E Road, Raipur, Chhattisgarh, India. Email: contact@allsoft.co. Billing and support hours: Monday to Friday, 10:00 am to 6:00 pm IST.